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Proactive customer service and roving

Page history last edited by ACL Training 15 years, 11 months ago

Team leaders and staff attended some workshops between 23-27 August 2010 delivered by Joan Giannone from Mentor Training Group, Ontario Canada.  To help team leaders implement roving, I developed a toolbox for team leaders to use each week with their staff at team meetings. 

 

Suggestions on how to implement roving at sites

  • print off the topic for each week and read through the information sheet
  • plan how to brainstorm or discuss things to do with your team
  • print off any reading resources you want to give out
  • allow at least 1/2 hour at each team meeting to discuss 
  • encourage teams to talk to each other and give you feedback 

 

 

Archived information sheets and supporting resources

Click on words underlined below to open the file.   More than one person can read a file at the same time if you click on “read only”.

 

Week

Information sheet

Resources and reading materials

Week one

Introduction of concept 1.doc

Week two

Tools and techniques 2.doc

Week three

Managing transition 3.doc

Week four 

Planning implementation 4.doc

Week five 

Finalising implementation plan 5.doc

 

 

 

 

 

 

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